How it works
What happens after you fill in the form
Every step, who does it, and what you'll have at the end of it.
WITHIN A MINUTE
A text from a named person
You'll get an SMS saying who will call and when. If you'd rather email, reply and say so.
CALL 1 · 15 MINUTES
Discovery, no price
Your bill and retailer, how many people are home and when, what's on gas, whether an EV, pool or heat pump is coming, roof type and shade, single or three phase, who else is deciding, and what you want out of it. We book the design review and ask for a photo of your bill and your switchboard.
BETWEEN CALLS
We design it and price it three ways
One system designed from your usage and your roof. Three RW Select installers price that exact design from their own price books. We check each one's calendar.
CALL 2 · 30 MINUTES
Design review on a screen-share
What doing nothing costs over ten years, with the inflation assumption on screen. The system sized to your usage. The battery sized by season. Your roof laid out. Then the three installers side by side and which one we'd pick, and why. Cash and finance shown together.
WITHIN 48 HOURS
Written proposal
One recommended system, three installer columns, the assumptions sheet, price validity of at least 10 business days, deposit and cooling-off terms, and an acceptance link.
YOU DECIDE
Accept online, installer confirms
You accept by clicking the link and paying a 10% deposit, which goes straight to the installer. The installer confirms within 48 hours; until they do, the deposit is refundable. Then they own scheduling, install, compliance and warranty, and we step back.
AFTER INSTALL
We ask how it went
Within a week of switch-on we check in and ask for a review of the installer and of us. That review is what keeps installers on the RW Select list.
IF YOU'RE NOT READY
We follow up, we don't hound
At most seven touches over three weeks, each with something useful, then we leave you alone with the link still open. You can opt out any time.